![]() If a username exceeds 50 characters, you will receive an error because the username will cut off at 50 characters. The username field for eBay store connections has a limit of 50 characters. This error message means your eBay username is too long. Please return to the store setup page and try again. This eBay Help article explains the Automatic Customer Feedback feature in eBay, but not the 80 character limit.Įrror: The username that was provided during store setup was not the same username that was authenticated on eBay. Solution : Update the Automatic Customer Feedback to be less than 80 characters, then retry the shipment update. ![]() This error occurs on ShipNotify if your Automatic Customer Feedback message is over 80 characters. To renew the token, reconfigure the eBay store's connection. This error means the authentication token we're using has expired and needs to be renewed before you can update your eBay orders in ShipStation again. If you are still using the eBay V1 connection and you do not wish to migrate to eBay V2 yet, should your store run into any import error that requires a reconfigure, you must use ShipStation Legacy to reconfigure your store.Īs a security measure, the authentication token eBay creates for third-party integrations like ShipStation expire after a set time. See the eBay Migration Guide to learn how to migrate to the latest eBay version. Solution: We recommend that you migrate to eBay V2 and then reconfigure your store to correct this issue. The eBay V1 connection pop-up no longer loads but produces an error instead. Modify Marketplace Connection: An error has occurred. What to do: If an order has been combined in ShipStation, there is nothing you can do for that case (except contact eBay to let them know). We advise you not to combine orders in ShipStation. If you have combined eBay orders in ShipStation, we will attempt to update both orders on the eBay side, but eBay will not allow the tracking number to be updated for multiple orders. What it means: eBay will only allow a tracking number to be added to one order. However, the item has been marked as shipped. The Ship To addresses will import into ShipStation with continued attempts.Įrror: This tracking number has already been used and cannot be used for multiple transactions. What to do: To resolve this, we suggest waiting a few minutes and then manually refreshing the store. What it means: This issue appears intermittently when eBay does not send the Ship To address to ShipStation on the first try. You can still utilize eBay's Automatic Customer Feedback feature by setting it up directly in your eBay account. See the troubleshooting section below for details.Īutomatic feedback unavailable in ShipStation: eBay no longer allows for feedback messages to be sent via ShipStation's store settings. If ShipStation tries to send eBay additional shipment updates, eBay will ignore them.Īs eBay will only add a specific tracking number to one order, combining eBay orders in ShipStation is not advised. Single shipment update only: ShipStation can only update an eBay order with shipment information once. ![]() If there's more than one product on an order, ShipStation will only import the weight. If you're using flat-rate or free-shipping options, weight and dimensions will not be sent to ShipStation.Īdditionally, ShipStation can only import dimensions for single-item, single-quantity orders. ShipStation will only receive item weight and dimensions if your store is using eBay's calculated shipping costs. Weight and Dimensions (dimensions will no longer import on the new eBay integration released on March 3rd, 2021). Click Apply.Īt this point, you should see a Custom Label column in your listings.Ĭlick to define the value for each listing. You can change the order of how you want it to appear if you like. Log in to your eBay account and navigate to Active Listings.Ĭlick the Categorize link at the top right of the page.Ĭheck the Custom Label checkbox and it will be added to the list.
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